Frequently Asked Questions

Our main weekly ordering closes Sunday night for deliveries from Tuesday to Friday, depending on your delivery area.

We recommend ordering before the Sunday cut-off for the best product availability. Late orders may sometimes be accepted if we still have packing capacity and stock available, but we cannot guarantee this.

Certified Organic food is seasonal and supply can change quickly. A grower or supplier may confirm stock when we open ordering and then harvest less than expected, experience a quality issue, or be unable to supply the quantity ordered.

Because we only source within the Certified Organic system, we will not replace an unavailable Certified Organic product with conventional, spray-free or uncertified produce simply to fill the order. Sometimes the correct answer is simply that the product is unavailable that week.

Depending on the product, your preferences and what suitable Certified Organic stock is available, we may provide an appropriate Certified Organic substitute, adjust the order, or refund the unavailable item.

If you have a strong preference about what should happen, please tell us in your order notes or contact us before packing.

If your order depends on a particular item, please tell us.

For example, you might write: “This item is essential. Please contact me if it is unavailable.” You can also tell us whether you would prefer a substitute, refund, or cancellation if the item cannot be supplied.

We cannot know the individual circumstances behind every order, so giving us that information before packing helps us look after you properly.

Not automatically. With many products and customer orders being processed each week, it is not practical for our small team to individually contact every customer about every availability change during the fast packing turnaround.

If a particular product is essential, or you need us to contact you before making a change, please make that clear when ordering.

No.

We will never knowingly substitute conventional produce and represent it as Certified Organic. If an appropriate Certified Organic alternative is not available, we would rather leave the item out or refund/adjust it than compromise the integrity of what you ordered.

Yes. Add your preference to your order notes wherever possible.

For Preset Produce Boxes, customers can request up to three swaps by emailing changes@organicbox.com.au before the relevant cut-off. Substitutions are always subject to Certified Organic availability.

Sometimes. We will help where we reasonably can, but late orders depend on stock and packing capacity.

For the best choice and the smoothest service, please order by Sunday night.

Subscription customers should make changes by Saturday evening. Subscriptions lock after midnight Saturday so we can finalise quantities, purchasing and packing for the week ahead.

This includes changing your box, adding products, skipping an upcoming order or making other changes to that week’s subscription.

We send the following week’s box listings Friday afternoon and again Saturday morning.

This gives subscription customers time to check the contents, change their box or make other adjustments before the Saturday evening cut-off.

Once subscriptions are locked, we use those orders to finalise quantities with growers and suppliers and plan the coming week’s packing.

The cut-off helps us buy more accurately, reduce unnecessary food waste and make sure the team can prepare hundreds of orders efficiently.

Yes. You can add extra products to your upcoming subscription before the Saturday evening cut-off, subject to availability.

Please see the Subscriptions section for more information about managing one-off and ongoing changes.

A NEVER SEND list is for produce you consistently do not want included in your Preset Produce Box.

It is different from a weekly swap request. If there are a few items you never eat, let us know and we can use that information when creating your box, subject to the limits of the box format and seasonal availability.

A YES list tells us the items you particularly enjoy and are happy to receive as replacements when they are available.

It gives our packing team useful options when we need to replace something on your NEVER SEND list or make a seasonal adjustment.

Preset boxes work best when customers are happy with most seasonal produce and only need a small number of exclusions.

If your list becomes extensive, we will usually recommend that you build your own order through the website instead. That gives you complete control over exactly what you receive.

Regular customers who prefer to build their own order can contact Admin about a free-delivery arrangement within our standard delivery areas. Third-party country freight charges may still apply.

There are three main ways to shop with OrganicBox:

1. Preset Produce Boxes - seasonal boxes created for you from the Certified Organic produce available that week.

2. Create Your Own Box - tell us the foods you like and dislike and we create a box around your preferences and seasonal availability.

3. Shop Now - choose individual products yourself from the website and build your own order.

You do not have to subscribe to shop with OrganicBox.

Our Preset Produce Boxes are designed to make shopping easy. We build the box around the seasonal Certified Organic fruit and vegetables available that week.

They are a great option if you enjoy variety, want us to do the planning and are happy to eat with the seasons.

Yes. The following week’s box contents are emailed Friday afternoon and again Saturday morning.

Subscription customers then have until Saturday evening to review the contents and make any required changes before subscriptions lock after midnight Saturday.

Yes. You can request up to three swaps in a Preset Produce Box.

Please email your swap requests to changes@organicbox.com.au before the relevant cut-off. All swaps are subject to Certified Organic availability.

Preset boxes are planned around seasonal availability, value and efficient packing. If every box became a completely individual order, it would no longer function as a preset box.

The three-swap allowance gives customers flexibility while still allowing us to plan purchasing and packing efficiently.

If you need more control than that, Create Your Own Box or Shop Now will probably suit you better.

Create Your Own Box is designed for customers who want us to build their produce box but have stronger preferences about what goes into it.

You provide us with a YES list of produce you enjoy and a NO/NEVER SEND list of things you do not want, and we use those preferences to create your box from the Certified Organic produce available when your order is due.

This works particularly well for customers who like the convenience of a prepared box but want more personalisation than a standard Preset Produce Box.

Shop Now gives you the greatest control. You choose the individual fruit, vegetables, groceries, meat and other products you want from the website and build your own order.

If you have very specific requirements or a long list of products you do not eat, this is usually the best option.

Absolutely.

Your produce box can be the starting point for your order, and you can add other available products from the OrganicBox range.

Many customers use their produce box as the foundation of the week’s meals and then add proteins, pantry items and other groceries around it.

No.

You can shop on a Pay As You Go basis. Subscriptions are simply there for customers who want the convenience of a recurring order and the benefits that come with it.

Choose a Preset Produce Box if you enjoy seasonal variety and want us to do most of the planning.

Choose Create Your Own Box if you want the convenience of a prepared box but have clear YES and NO preferences.

Choose Shop Now if you want complete control over every item in your order.

There is no single right way to shop - choose the option that best fits your household.

Yes. OrganicBox is designed to be flexible. You might have a regular subscription most weeks and place a different website order when your needs change.

If you are changing an existing subscription, remember to make the change before the Saturday evening cut-off and check whether the change is one-off or ongoing.

An OrganicBox subscription gives you a recurring OrganicBox order without having to start from scratch every week.

Subscriptions are designed to be flexible. You can change your box type or size, add products, change frequency, skip an order, pause or cancel.

For customers within our standard OrganicBox delivery areas, subscriptions include free delivery. Some country locations are serviced by third-party transport companies and a freight charge may still apply.

Subscriptions also give you the convenience of a regular order while still allowing you to manage your box, add products, request up to three swaps on Preset Produce Boxes, use NEVER SEND and YES preferences, change frequency, skip, pause or cancel.

We email the next week’s produce box listings Friday afternoon and again Saturday morning.

These emails are your reminder to check what is coming and make any changes before the Saturday evening cut-off.

Please make subscription changes by Saturday evening. Subscriptions lock after midnight Saturday.

After lock-in we begin finalising quantities with growers and suppliers, so changes become much harder to accommodate.

Yes. Our subscription system sends automated billing reminders before your payment is processed, including reminders in the days leading up to the charge. You will also receive notifications confirming whether payment has succeeded or failed.

We still recommend making a habit of checking your Friday/Saturday OrganicBox emails so you can manage the upcoming order before lock-in.

Your subscription emails include access to your subscription management area. The first NEW SUBSCRIPTION email is particularly important - please read it and save it.

Use the management link in your subscription communications to review and change your subscription. Our reminder emails also provide access to your subscription management area.

Yes. If you would like a different box for a particular week, you can change your box through your subscription management area before the Saturday evening cut-off.

IMPORTANT: Your subscription does not automatically change back afterwards.

If you normally receive a Large Mixed Box and change to a Medium Veg Box for one week, the Medium Veg Box will continue until you change it back yourself.

Please remember to return your subscription to your usual box for the following delivery if the change was only intended for one week.

Yes. You can add available products to your upcoming order before the Saturday evening cut-off.

Where the subscription system gives you the option, check whether you are adding something once or making it part of your ongoing recurring order so you do not accidentally receive it every week.

Yes. You can change your subscription frequency through your subscription management area.

This means you can choose a schedule that better suits your household rather than being locked into receiving the same order every week.

Yes. A NEVER SEND list tells us which items you consistently do not want in your produce box, while a YES list gives us preferred alternatives when available.

These lists are most useful when they are reasonably short. If you have a very large number of exclusions, a Create Your Own Box or your own website order may be a better fit.

Subscription payments are generally processed on Sunday’s.

If the Sunday payment is unsuccessful, the subscription system will notify you and attempt payment again on Monday morning.

If the second attempt is also unsuccessful, it will try a third time after which the upcoming order is automatically skipped.

Please keep your payment details current and make sure funds are available before processing.

Yes. You can skip an upcoming delivery through your subscription management area, provided you do it before the subscription has locked in and progressed too far through purchasing and packing.

Yes. If you are going away or simply do not need deliveries for a while, you can pause your subscription and restart when you are ready.

No.

Our subscriptions are designed to be flexible. You can change, skip, pause or cancel. We want customers to stay because OrganicBox works for them - not because they are trapped in a contract.

Yes. You can cancel your subscription through the subscription management area anytime.

Please do this before the weekly lock-in wherever possible. Once an order has been purchased and packed specifically for you, cancellation costs may apply. See Pricing, Payments & Fees for more information.

For most standard OrganicBox delivery areas, yes.

Some country locations are serviced by third-party transport companies. Those providers charge us freight for each order and OrganicBox cannot absorb those external charges, so a country freight/delivery fee may still apply.

If you are unsure what applies to your location, please contact Admin.

If a Preset Produce Box does not suit you because you prefer complete control, you can build your own order through the website.

Regular customers can contact Admin to discuss a free-delivery code for their regular website orders within our standard delivery areas. Third-party country freight charges may still apply.

Contact our Admin team during our published office hours and we will help where we can.

For time-sensitive Preset Produce Box swap requests, please use changes@organicbox.com.au and make sure your request is sent before the relevant cut-off.

OrganicBox is a small family business and our office is not monitored 24/7, so please do not leave important changes until packing or delivery day.

We stand behind the quality of the food we sell. Every order is quality checked as it moves through our receiving, storage, allocation and packing process.

Fresh food is a natural product, however, and occasionally something can still go wrong. If you receive a product with a genuine quality problem, please contact us promptly.

Our usual policy is to replace the affected product with your next OrganicBox delivery. Depending on the circumstances, we may decide that a refund or another solution is more appropriate.

Please contact us as soon as reasonably possible and include:

• Your name
• Your order number
• The product affected
• A brief description of the problem
• A photo where possible, but is not necessary.

A photo helps us investigate what has happened. It may help us identify a problem with a particular batch, grower, supplier, storage issue or transport issue.

It is not that we don’t believe you – if you aren’t happy, neither are we!!

Knowing gives our quality-control team useful information so we can understand what went wrong and whether anything else needs to be checked.

Quality is checked at several points - when produce is received, while it is stored, when it is allocated and again during packing.

However, fresh produce can sometimes have an internal or hidden problem that is not visible from the outside. A piece of fruit may look and feel perfectly sound when packed and still deteriorate internally later.

That is one of the reasons our 100% Quality Guarantee exists.

Certified Organic produce is grown by nature, not manufactured to a cosmetic specification.

Size, shape, colour and appearance can vary. You may receive a crooked carrot, a very large zucchini, a marked apple or a potato that looks a little unusual.

If it is fresh and good to eat, cosmetic differences alone are not a quality failure.

Quality matters. Cosmetic perfection does not.

There is no single rule. Shelf life depends on the particular fruit or vegetable, variety, maturity when harvested, weather, temperature, storage, transport and how it is handled once it reaches your home.

We do not make blanket claims that all organic produce will last longer or that it will always deteriorate faster. Fresh food varies.

Fridge settings may also play a part, along with storage options.

Fruit and vegetables are living, natural products. Temperature, humidity, ripeness, handling, storage and the condition of an individual piece can all affect how quickly it changes after delivery.

Some produce should be refrigerated immediately; other produce stores better outside the fridge. Correct storage can make a significant difference.

Unpack your OrganicBox as soon as reasonably possible and store each product appropriately.

We have created an OrganicBox Produce Storage Guide to help customers get the best life from their fresh produce.

Need a copy? Contact us and we will happily send you our Produce Storage Guide.

Please nominate a secure, shaded location protected from the weather and bring your order inside as soon as reasonably possible.

This is particularly important for chilled and frozen products. Once an order has been delivered to your nominated safe location, we cannot control temperature, weather, animals, theft or other conditions at your property.

Please tell us. Repeated feedback can help us identify an issue with a particular batch, grower, supplier, product, storage condition or transport process.

We would much rather know about a genuine problem than have a customer quietly stop ordering.

No. Many website images are representative, stock or supplier images. Fresh produce and individual cuts of meat naturally vary in size, shape, colour, marbling, fat distribution and appearance.

A website image is a guide to the type of product being sold, not a guarantee that every individual natural product will look identical to the photograph.

Where a characteristic is important to your purchase, please read the product description carefully and contact us before ordering if you have a very specific requirement.

Our commitment is to source and sell genuinely Certified Organic food and to clearly identify products where a different status applies.

We do not use terms such as “spray free”, “pesticide free”, “naturally grown” or “organically grown” as substitutes for certification.

Certified Organic means there is an independent certification and audit process behind the organic claim, with standards governing how food is grown, produced, handled and traced through the supply chain.

For our customers, some of the most important principles include:

• NO GMOs
• NO prohibited synthetic pesticides
• NO prohibited synthetic herbicides
• NO prohibited synthetic fertilisers
• Independent certification and auditing
• Traceability through the Certified Organic supply chain

If we cannot source something within the Certified Organic system, we would rather not stock it as Certified Organic than compromise on what OrganicBox stands for.

This is one of the most important questions we get asked.

A product being described as “organic” does not necessarily tell you how that claim has been independently verified.

Certified Organic products come through an independently audited certification system. Certified operators must meet the relevant organic standard and maintain records and traceability demonstrating that those requirements have been followed.

For OrganicBox, certification provides something incredibly important:

Accountability + auditing + traceability - not simply a claim on a label.

These terms are not the same as Certified Organic.

A farmer may genuinely follow excellent farming practices, but without recognised organic certification there is not the same independent audit and certified supply chain behind the claim.

And Certified Organic is about much more than whether something has been sprayed. Organic standards cover areas including permitted and prohibited inputs, soil management, pest and disease management, GMOs, production, handling and traceability.

That is why OrganicBox chooses Certified Organic rather than relying on marketing claims.

No.

GMOs - genetically modified organisms - are prohibited under Certified Organic standards. This includes RNA technology as well.

This is an important part of Certified Organic production and one of the reasons certification matters. You are not simply relying on someone telling you “we do not use GMOs”. The requirement forms part of an independently audited organic standard.

Certified Organic production prohibits synthetic agricultural chemicals that are not permitted under the organic standard, including conventional synthetic pesticides, herbicides and fertilisers.

Certified Organic growers may use certain approved inputs where necessary, but those inputs must comply with the relevant organic standard.

That is an important distinction. Certified Organic does not simply mean “we do not spray”. It is an entire farming and food production system governed by standards covering what can and cannot be used.

OrganicBox operates within a Certified Organic system and is subject to certification requirements and independent audits.

We must be able to demonstrate where our Certified Organic products have come from and maintain the integrity and identification of those products while they are in our care.

When you buy Certified Organic food from OrganicBox, you are not simply being asked to take our word for it. There is an audited system behind the claim.

We will also happily provide you with a copy of our certification, and it can also be found on our Facebook page and soon, our website.

Traceability means Certified Organic products can be traced through the supply chain and back to their certified source.

We retain appropriate supplier, product and certification information and maintain systems designed to protect the integrity of Certified Organic food while it is in our care.

This traceability is one of the fundamental differences between Certified Organic and an unsupported organic marketing claim.

We know where our food comes from - and that is incredibly important to us.

No. Never.

If a Certified Organic product becomes unavailable, we will not quietly replace it with a conventional, “spray free” or uncertified version simply to complete your order.

Depending on your preferences, we may substitute another suitable Certified Organic product, adjust/refund the unavailable item or leave it out.

But we will never knowingly substitute conventional produce and represent it to you as Certified Organic.

Sometimes we would rather say: “Sorry, we cannot get it this week.”

Sometimes customers ask why they can find a particular fruit or vegetable somewhere else but OrganicBox does not have it.

The answer is often simple: we cannot source it while maintaining our Certified Organic requirements.

Seasonality, grower availability, certification status, supply-chain integrity and South Australian biosecurity requirements can all affect what we are able to source.

We will not compromise our standards simply so we can offer a bigger range. Sometimes not stocking something is part of keeping our promise to you.

Certified Organic products may display the certification mark of the certification body responsible for certifying that operator or product. Within Australia you may see certification marks from organisations such as ACO Certification, Organic Food Chain (OFC) and Southern Cross Certified (SXC).

Rather than relying solely on the word “organic”, look for certification information supporting the claim. If you are ever unsure about the certification of something you have purchased from OrganicBox, ask us.

OrganicBox operates according to the requirements applying to our Certified Organic retail operation.

An important part of our responsibility is maintaining the identification, segregation and traceability of Certified Organic products while they are in our care.

We do not simply remove products from their certified supply chain and then call them organic without the appropriate identification and records behind them.

It is part of protecting the Certified Organic chain: Farm -> Supplier -> OrganicBox -> Your Door.

Because Certified Organic is not a marketing trend for us.

We have spent more than 17 years building OrganicBox around trust in Certified Organic food. Certification helps protect consumers, Certified Organic farmers, Certified Organic businesses and the integrity of the wider organic industry.

Our customers should not have to guess whether the food they are buying is genuinely organic. Certification gives you something behind the claim.

Because we believe consumers deserve to understand what they are buying.

Words such as “natural”, “clean”, “spray free”, “pesticide free” and even “organic” can sound reassuring, but they do not necessarily provide the independent verification and traceability that comes with certification.

Part of our role after more than 17 years in the organic industry is to educate as well as deliver food. The more consumers understand about certification, the easier it becomes to make informed choices.

Australia’s organic regulatory environment is complex, and requirements can differ depending on whether products are produced domestically, imported or exported.

Rather than oversimplifying those differences, our approach at OrganicBox is straightforward: we want our customers to have confidence in genuine certification, traceability and the integrity of the organic claim.

We are also actively involved in Australia’s organic industry and support stronger, clearer protections for Certified Organic operators, farmers and consumers.

For us, it comes down to trust.

After more than 17 years, we remain committed to the same fundamental promise:

• Genuinely Certified Organic.
• No GMOs.
• No prohibited synthetic agricultural chemicals.
• Independently audited.
• Fully traceable.
• No greenwashing. No guessing.

That is the OrganicBox difference.

South Australia has strict plant biosecurity requirements designed to protect our agricultural industries from pests and diseases, including fruit fly.

These rules affect the movement of certain fruit, vegetables, plants and plant products into and within South Australia.

For OrganicBox, this means we cannot simply purchase any Certified Organic fruit or vegetable available interstate and bring it into SA. The produce must also meet South Australia’s applicable biosecurity entry requirements.

Yes.

Certified Organic produce is not exempt from South Australia’s plant biosecurity laws.

This creates an additional challenge for Certified Organic businesses because some biosecurity treatment options used for conventional produce may not be compatible with Certified Organic requirements.

We have to satisfy both South Australian biosecurity requirements + Certified Organic requirements.

If we cannot satisfy both, we will not bring the product into our Certified Organic supply chain.

ICA-07 is an Interstate Certification Assurance cold-treatment procedure used for certain fruit-fly host produce.

Under this procedure, eligible fruit is held at prescribed low temperatures for a specified period to meet fruit-fly disinfestation requirements. Depending on the applicable entry condition, this can mean fruit being held at very low temperatures for approximately two weeks or longer before it can move into the relevant market.

This is not simply normal refrigerated transport - it is a documented biosecurity treatment process.

It can. Different fruits respond differently to prolonged cold storage. South Australian biosecurity guidance acknowledges that some fruit may be damaged by cold treatment.

This is one of the challenges of sourcing Certified Organic fruit from interstate. Produce may have been harvested well before it reaches OrganicBox because it first has to complete the required biosecurity treatment and transport process.

We still quality check produce when we receive and pack it, but customers may occasionally find that particular interstate fruits behave differently or have a shorter remaining shelf life than locally sourced fruit.

Remember, you are always protected by our 100% Quality Guarantee if something genuinely is not right.

No.

The appropriate pathway depends on the produce, where it was grown and the biosecurity risk involved. South Australia recognises a range of approved entry conditions and certification procedures.

These can include certified cold treatment, area or property freedom from a particular pest, approved hard-green or similar maturity conditions for certain produce, and other approved treatments, inspections or certification arrangements.

Some conventional treatment pathways involve chemical treatments or fumigation that may not be acceptable for Certified Organic produce. That is why OrganicBox can have fewer options available than a conventional retailer.

Maintaining Certified Organic integrity comes first.

Some biosecurity pathways available to conventional produce involve treatments such as fumigation or conventional chemical treatments, these treatments often involve chemicals that are banned in other countries. Those are not options we can simply use and then continue representing the product as Certified Organic.

We therefore source produce through pathways that satisfy the relevant biosecurity requirements while also protecting its Certified Organic status. If an appropriate pathway is not available, we do not stock the product.

Because availability somewhere else in Australia does not automatically mean that product can enter South Australia under conditions suitable for Certified Organic produce.

A beautiful Certified Organic product might be readily available in Queensland, NSW, Victoria or WA but still face specific entry requirements before it can reach us in South Australia.

Sometimes there simply is not a practical Certified Organic supply pathway available at that time.

That is why you may occasionally hear us say: “We know it is available interstate, but we cannot get it into SA while maintaining our Certified Organic requirements.”

Because then it would not be OrganicBox.

We will never substitute conventional produce for Certified Organic produce simply because it is easier to source or get across the border.

Our commitment is to protect the integrity of the Certified Organic supply chain. Sometimes that means having less choice. Sometimes it means waiting for local seasonal supply. And sometimes it means not stocking an item at all.

We would rather say no than compromise what Certified Organic means.

We love supporting South Australian Certified Organic growers whenever suitable produce is available.

Local supply can reduce transport distances and, for some products, avoid interstate biosecurity complications altogether.

However, South Australia cannot grow every fruit and vegetable our customers enjoy all year round. When we source interstate, we still require the produce to meet both our Certified Organic requirements and the applicable South Australian biosecurity requirements.

Our priority is always: Certified Organic integrity + quality + traceability.

There can be many factors involved. Harvest timing, variety, maturity, transport, temperature, storage and required biosecurity treatments can all influence the remaining shelf life of fresh fruit.

Some interstate fruit may also have spent considerable time completing an approved biosecurity process before it reaches our coldroom.

That is why we encourage customers to unpack their delivery promptly, follow our Produce Storage Guide, and contact us if something genuinely is not right. Our 100% Quality Guarantee is there for exactly that reason.

Because it is something most consumers never see.

When you see an orange, avocado, blueberry or other piece of fruit in your OrganicBox, there is often much more behind its journey than simply Grower -> OrganicBox -> Customer.

Certification, traceability, interstate movement requirements and biosecurity can all form part of getting genuinely Certified Organic food safely and legally to your door.

We believe customers deserve to understand that journey. It is another part of our commitment to full transparency from farm to door.

OrganicBox delivers across our local South Australian delivery areas Tuesday to Friday, with different areas allocated to different days.

Our current delivery schedule is:

Tuesday - North (Purple)
Northern Adelaide and surrounding areas.

Wednesday - West (Yellow)
Western Adelaide and surrounding areas.

Thursday - East (Red) + Orange areas
Eastern Adelaide and our additional Thursday delivery areas.

Friday - South, Adelaide Hills & Victor Harbor (Green)
Southern Adelaide, Adelaide Hills and Victor Harbor areas.

We also deliver to a number of country locations using third-party transport providers.

Please refer to our current Delivery Map for your area and delivery day. If your location is shown in Grey, or you are unsure whether we can deliver to you, please contact us and we will check your country delivery options.

Please ask us!

Our delivery network extends across a large part of South Australia, including some areas serviced through third-party transport providers.

If your suburb or town is not shown, it does not necessarily mean we cannot deliver there. Contact our Admin team with your postcode and suburb/town and we will check what is available.

We group deliveries geographically so we can run our refrigerated vehicles as efficiently as possible.

Rather than sending vehicles all over Adelaide every day, each delivery day focuses on a particular area. This helps us keep your food within our cold chain, reduce unnecessary kilometres and fuel use, keep delivery costs manageable and operate more sustainably.

It also allows us to pack your fresh produce the day before your delivery wherever possible.

Delivery times can vary depending on the number of orders, traffic, weather and the driver’s route that day. For this reason, we do not guarantee an exact delivery time, but the night before your delivery is due you will be sent a copy of our delivery tracking notification. On this app you can see the approx. delivery time, and be able to track our driver, so if you need to run out to do an errand you can work within the estimated time frame.

Please make sure we have clear delivery instructions and a suitable safe place to leave your OrganicBox if you are not going to be home.

No. Many of our customers are not home when we deliver.

Our drivers can leave your OrganicBox in a safe location at your property according to your delivery instructions. Please tell us where you would like your order left - ideally somewhere secure, shaded and protected from the weather.

The clearer your instructions, the easier it is for our driver to look after your delivery.

Please provide clear instructions when ordering.

If our driver needs a gate code, particular entrance, safe-drop location or other information to access your property, make sure we have those details when you first place your order with us. Please also remember to update us if your access arrangements change.

We cannot guarantee successful delivery if our driver cannot safely access your nominated delivery location.

We take food safety and our cold chain seriously.

All meat, fish and frozen items are wrapped in butchers paper for insulation and then place in your box on the morning of delivery day. Thermal testing has been carried out and we can ensure our customers that frozen items will not fall into an unsafe food safety temperature zone within the normal delivery time range.

Our local deliveries are transported in refrigerated vehicles, and we use appropriate insulated packaging for products that require additional protection.

If you are ordering chilled or frozen products, we recommend bringing your delivery inside as soon as reasonably possible after it arrives.

Depending on your order, the season and your preferences, your delivery may arrive in one of our reusable cooler/foam boxes or cardboard packaging.

Our cooler boxes provide additional protection for fresh produce and help maintain temperature during delivery. Where reusable packaging is provided, please leave your empty box out for collection with your next delivery so our driver can swap it over.

We recommend unpacking your order as soon as reasonably possible. Put chilled and frozen products away promptly and store your fruit and vegetables according to their individual storage requirements.

Correct storage can make a significant difference to how long fresh produce lasts. We have an OrganicBox Produce Storage Guide available for customers. Please contact us if you would like us to send you a copy.

Delivery charges depend on where you live and how your order is delivered.

Our standard delivery fee will be displayed when you order. Subscription customers receive free delivery within our standard OrganicBox delivery areas, subject to the subscription conditions outlined in our Subscriptions section.

Some country areas are different because we use third-party transport companies to get your OrganicBox to you.

Some country locations are serviced by third-party transport companies, rather than our own OrganicBox refrigerated delivery vehicles.

Those transport providers charge us freight for every order we send. Unfortunately, we cannot absorb those external freight charges, so a country delivery/freight fee may still apply even if you have an OrganicBox subscription or regular-order free-delivery arrangement.

Yes - we can deliver to a number of country locations.

Some areas are delivered by OrganicBox and others are serviced through third-party transport providers. Because country routes and freight arrangements can vary, please contact us to check your location and applicable delivery charge.

If you are looking at our Delivery Map, the Grey areas mean: Contact us to find out if we deliver to your country location.

Yes. Victor Harbor is included in our Friday South/Hills/Victor delivery area and is now serviced weekly.

Please check our current Delivery Map or contact us if you are unsure whether your particular location is included.

Generally, no. We aim to keep our normal delivery schedule operating during public holiday weeks wherever possible.

If a public holiday requires us to change delivery days, we will let customers know through our email communications and other OrganicBox updates. Unless we tell you otherwise, assume your normal delivery day applies.

Easter may require some changes because of the number of public holidays falling within the same week. OrganicBox is also closed between Christmas and New Year, and we will communicate our Christmas ordering and delivery arrangements in advance each year.

Do not panic - just leave it out for us next time.

Our reusable boxes are an important part of our delivery system and are expensive for a small business to continually replace, so we really appreciate customers returning them. Please leave your empty reusable OrganicBox somewhere visible and accessible for the driver on your next delivery day.

If our driver cannot safely access your property, the address is incorrect or there is not a suitable place to leave your order, we will do our best to contact you where practical.

However, our drivers have full delivery runs to complete and may not be able to wait for a response. That is why it is important to make sure your address, contact details and delivery instructions are accurate before your delivery day.

Once your OrganicBox has been delivered to your nominated safe location, please bring it inside as soon as reasonably possible.

We take great care of your food through our coldroom and delivery process, but we cannot control temperature, weather, animals, theft or other conditions at your property after delivery.

If there is a genuine quality issue with the produce itself, however, please contact us - our 100% Quality Guarantee still applies.

If we need to make a significant change to a delivery day or route, we will communicate this to affected customers wherever possible.

Please make sure the email address and mobile number on your OrganicBox account are current, as these are important ways for us to communicate changes. We also recommend checking our weekly emails for important ordering and delivery information.

Just ask us. Send our Admin team your suburb and postcode, and we will confirm your delivery day, whether you are within an OrganicBox delivery area or third-party freight area, and any delivery charge that applies.

We would much rather check it for you than have you guessing.

We are always happy to help with questions about your order, subscription, delivery or Certified Organic products.

We have an online option chat if you are needing a quick answer, and we will do our best to reply asap depending on our situation.

You can contact our Admin team by email during our published office hours.

For weekly Preset Produce Box swaps, please use changes@organicbox.com.au.

Using the correct email address helps your request reach the right place and reduces the chance of a time-sensitive change being missed.

OrganicBox is a small South Australian family business, and our office is not staffed 24 hours a day, seven days a week.

Our week includes much more than answering emails. Our team is also ordering and receiving produce, working with growers and suppliers, managing our coldroom, packing orders and delivering fresh Certified Organic food across South Australia.

Current Office Hours are:

Monday 7 am - 4 pm

Tuesday - Office unmanned - please text or message via website if urgent

Wednesday 7 am - 4 pm

Thursday, Friday and Saturday - Office unmanned - please text or message us via the website chat if urgent

Sunday 5pm - 7pm

Emails received outside our office hours will be responded to when our Admin team is next available.

We aim to respond to customer enquiries as quickly as reasonably possible during our office hours.

Please remember that OrganicBox is not a large call centre or 24-hour online retailer. We are a small team working across many different parts of the business each week.

During particularly busy ordering, packing and delivery periods, it may take us a little longer to respond. If your request relates to an upcoming order, please contact us well before the relevant weekly cut-off rather than waiting until your order is due for delivery.

If something is particularly important or time-sensitive, please tell us clearly in your message.

For example, if your order depends on a particular product being available, do not assume we will know that from the order itself. Tell us: “This item is essential to my order. Please contact me if it is not available.”

If you would prefer your whole order cancelled if a particular product becomes unavailable, please tell us that before your order is finalised.

Not necessarily. Certified Organic produce is seasonal and availability can sometimes change between ordering, receiving produce and packing your order.

With many products and customer orders being processed each week, it is not practical for our small team to individually contact every customer about every availability change.

If a particular item is essential, or you want us to contact you rather than substitute or refund an unavailable item, please tell us when ordering.

Please contact us. We are human, fresh produce is a natural product, and occasionally something may not be right.

Tell us what has happened and, where possible, include your name, order number, the affected product, a brief description of the problem and a photo where appropriate.

Our 100% Quality Guarantee exists because we want the opportunity to make things right when a genuine quality problem occurs.

Photos help us investigate. They can help us identify an issue with a particular batch, grower or supplier and provide useful information to our coldroom and quality-control team.

It is not about asking you to “prove” your complaint. It is about giving us enough information to understand what went wrong and whether there is something we need to fix.

Please tell us. After more than 17 years in business, we know we will not get everything right every single time. Constructive feedback helps us identify where we can improve our products, systems and customer experience.

We ask only that communication with our team remains respectful. Our staff are real people working hard to look after our customers, and we expect our team to treat customers respectfully in return.

We believe good customer service works both ways.

We will listen to genuine concerns, investigate problems and honour our policies, including our 100% Quality Guarantee.

We also believe our staff have the right to work without being subjected to abusive, threatening, discriminatory or personally aggressive behaviour. Where communication becomes abusive or threatening, OrganicBox reserves the right to end the communication and, where appropriate, discontinue providing services to that customer.

We hope we rarely need to use this policy - mutual respect usually resolves things much more effectively.

For order changes, quality issues, subscription enquiries or anything involving your personal order information, please use our official customer-service contact channels rather than social media comments or messages.

Social media is not continuously monitored by our Admin team and messages can easily be missed amongst other notifications. Email gives us a proper record of your enquiry and allows the appropriate team member to follow it up.

A few simple things make a big difference:

• Keep your email, mobile number, address and delivery instructions current.
• Read your Friday/Saturday box and subscription communications.
• Make subscription changes before the Saturday evening cut-off.
• Tell us when a particular product is essential.
• Let us know your substitution preference where appropriate.
• Contact us promptly if there is a quality problem.
• Include your order number and photos where relevant.

OrganicBox has been a South Australian family business for more than 17 years.

Behind every email, box and delivery is a small team of real people - sourcing Certified Organic food, working with growers, receiving and quality-checking produce, packing boxes and getting them delivered to our customers.

We are incredibly grateful to the customers who choose to support our business and Australia’s Certified Organic farmers. We will always do our best to look after you, and we appreciate the same patience and kindness being shown to our team.

Yes. For customers shopping and choosing individual products through our website, the minimum order is $40.

Our Preset Produce Boxes and Create Your Own Box options have their own set values, which are displayed on the website.

For Pay As You Go orders within our standard delivery areas, our standard delivery fee is $12.95.

Subscription customers receive free delivery within our standard OrganicBox delivery areas. Some country locations are excluded from free delivery because these orders are transported by third-party freight companies. Please see our Delivery section or contact Admin if you are unsure what applies to your location.

A temporary fuel levy may apply to deliveries. The amount can change depending on fuel costs and the levies being charged to us by our transport and freight suppliers.

Rather than permanently building unpredictable transport increases into our base pricing, a variable levy allows us to respond when supplier fuel charges rise or fall.

Any current fuel levy and amount will be displayed at checkout.

Some country locations are serviced by third-party transport companies rather than our own OrganicBox refrigerated delivery vehicles.

These transport companies charge OrganicBox freight for each order. Unfortunately, we are unable to absorb these external freight costs, so an additional delivery/freight charge may apply - including to subscription customers.

Please contact Admin with your suburb and postcode if you would like us to confirm your delivery options and applicable freight charge.

Within our standard OrganicBox delivery areas, yes.

Free delivery is one of the benefits of having a regular OrganicBox subscription. The exception is some country locations where we have to pay a third-party freight company to transport the order. Third-party country freight charges may therefore still apply.

Subscription payments are generally processed on Sunday afternoon between 1pm and 3pm.

You will receive advance billing reminders before your payment is due, giving you time to review and manage your upcoming subscription. Please make any subscription changes by Saturday evening, as subscriptions lock after midnight Saturday.

If your Sunday subscription payment is unsuccessful, you will receive a notification and our system will attempt payment again on Monday morning.

If the second payment is unsuccessful, your upcoming delivery will be automatically skipped. Please ensure your nominated payment method is current and sufficient funds are available before your subscription is processed.

We accept the payment methods displayed at checkout on the OrganicBox website.

As payment options can change over time, please refer to the checkout for the most current available payment methods.

Certified Organic produce availability can sometimes change between ordering and packing.

If an individual item you have paid for cannot be supplied and we are unable to provide an appropriate Certified Organic alternative in accordance with your preferences, we will make the appropriate adjustment to your order.

Please see Ordering & Product Availability for information about substitutions and what to do when an item is essential to your order.

You are protected by our 100% Quality Guarantee.

Our usual policy for a genuine quality issue is to replace the affected product with your next OrganicBox delivery. Depending on the individual circumstances, we may determine that a refund or another solution is more appropriate.

Please contact us promptly and, where possible, provide a photo so we can investigate what happened.

Once OrganicBox has processed an approved refund, the time it takes to appear in your account is controlled by your bank or payment provider.

This means the funds may not appear immediately even though we have processed the refund from our end. Processing times vary between financial institutions and payment methods.

If you need to cancel an order, please contact us as early as possible.

Fresh Certified Organic produce is purchased, allocated and packed specifically for customer orders, so timing matters. Subscription customers should skip or cancel their upcoming delivery before the Saturday night lock-in wherever possible.

If your order has already been packed, a $10 cancellation fee applies.

By that stage, we have already purchased, allocated and packed fresh Certified Organic food specifically for your delivery and incurred labour and handling costs. The cancellation fee helps recover a small portion of those costs and reduce the impact of late cancellations on our small business.

We provide advance subscription reminders and publish the following week’s box contents on Friday afternoon and again Saturday morning to give customers time to manage their upcoming delivery.

Once your subscription has locked in and progressed through purchasing and packing, we may not be able to simply cancel it without costs having already been incurred. If your order has been packed, the $10 cancellation fee applies.

We recommend getting into the habit of checking your OrganicBox emails each Friday/Saturday and managing your upcoming subscription then.

In some circumstances, yes.

If you are a regular customer but a Preset Produce Box does not suit you - perhaps because you have a long NEVER SEND list or prefer complete control over what you receive - contact our Admin team.

We may provide a free-delivery code for your regular website orders, allowing you to choose exactly what you would like while retaining the delivery benefit available to regular customers.

This applies within our standard delivery areas. Third-party country freight charges may still apply.

Certified Organic food is not simply conventional food with the word “organic” added to it.

Certified Organic growers and businesses operate within audited standards, maintain certification and traceability requirements and use farming and production systems that do not rely on prohibited synthetic agricultural chemicals or GMOs.

Certified Organic farmers also do not necessarily have access to the same economies of scale as large conventional farming operations.

At OrganicBox, we work hard to offer fair value for our customers while also paying our growers and suppliers fairly. For us, value is not simply about finding the cheapest food available. It is about knowing what you are buying, where it came from and what stands behind the claim.

Not necessarily. Fresh produce prices can change according to season, supply, weather, grower availability and market conditions.

Certified Organic supply can be particularly affected when there are fewer certified growers producing a particular crop. We review our purchasing and pricing regularly and aim to provide good value while continuing to support the Certified Organic growers and suppliers who make OrganicBox possible.

Current product, box and delivery pricing is displayed on the OrganicBox website before you complete your purchase.

Any applicable delivery, fuel levy or other charges will be shown as part of the ordering/checkout process. If you are ever unsure about a charge, please contact our Admin team and we will be happy to explain it.

The packaging we use depends on the products in your order and how your order is being delivered.

We use a combination of reusable insulated boxes, cardboard boxes and appropriate food packaging to protect your order and maintain food safety during transport.

All produce bags are now fully environmental and compostable. Cardboard bags and the butchers paper can be recycled. Please send the box liners back as they are repurposed in our primary production area with many uses.

For chilled and frozen products, maintaining temperature and protecting the food must always come first. Where packaging can safely be reused, we reuse it.

We know foam packaging is not everyone’s favourite, but there is a practical reason we use insulated boxes.

They are lightweight, durable, reusable and very effective at helping us maintain the temperature of fresh, chilled and frozen food during delivery. Rather than treating them as single-use packaging, we use them again and again.

For us, sustainability is not simply about whether a material looks environmentally friendly. We consider how many times it can be reused, how well it protects the food inside it, food safety, transport weight and how much food waste it helps prevent.

Yes please!

If you receive your order in one of our reusable insulated boxes, simply leave the empty box out for your driver when your next OrganicBox is delivered.

We will collect it, clean it appropriately and put it back into circulation where suitable. The more times we can reuse our delivery packaging, the better.

You do not need to make it perfect, but please return boxes empty and reasonably clean.

Please do not return boxes containing rubbish, food scraps, spoiled food or overly dirty on the outside. We will take care of the appropriate cleaning before they are reused.

Because we do not believe in using packaging simply for appearance.

What we use can depend on the products you have ordered, whether your order contains chilled or frozen food, the weather, your delivery route, available reusable packaging and food-safety requirements.

Your order may therefore look slightly different from one week to another. The priority is always getting your food to you safely and in good condition while avoiding unnecessary packaging wherever practical.

Sometimes packaging is necessary for food safety, product protection, traceability or maintaining Certified Organic integrity.

It can also protect delicate produce and help prevent damage and food waste. We continually look at where packaging is necessary and where it can reasonably be reduced.

But removing packaging is not automatically more sustainable if it results in damaged food being thrown away.

We try to minimise unnecessary packaging wherever practical, but there are circumstances where plastic or other protective packaging performs an important function.

This is particularly true for chilled products, meat, frozen products and some delicate fresh produce.

Our approach is not simply “plastic = bad, cardboard = good.” We look at the whole picture - food safety, product life, reuse, transport, waste and what is practical for a small food business.

Food waste is something we take very seriously.

Fresh Certified Organic produce has taken considerable time, resources and effort for a farmer to grow. Throwing good food away because it is not cosmetically perfect does not make sense to us.

We work to minimise waste through careful purchasing, stock management, subscriptions, weekly box planning and finding a home for usable surplus produce wherever possible.

Certified Organic produce is grown by nature - not manufactured in a factory.

A carrot might be crooked. An apple might have a mark. A zucchini might be enormous. A potato might be an unusual shape.

If the food is good quality and perfectly edible, cosmetic differences alone are not a reason for us to throw it away.

Quality matters. Cosmetic perfection does not.

Where we have usable surplus food, we look for practical ways to make sure it does not unnecessarily go to waste.

Depending on the product and circumstances, surplus may be incorporated into boxes, offered to customers, made available through our Grow Free Cart, or redirected in another appropriate way.

Our aim is simple: Good food should be eaten wherever possible - not thrown away.

Our Grow Free Cart is one of the ways we can share surplus food rather than waste it.

When suitable surplus produce is available, it can be placed in the cart for people to take and use. Availability naturally varies - some weeks there may be plenty and other weeks there may be very little.

That is actually a good thing. Our goal is not to create surplus for the cart; it is to find a useful home for surplus when it occurs.

Subscriptions give us a much clearer picture of demand before we purchase and pack each week’s produce.

Knowing approximately how many boxes and products are required helps us order more accurately from growers and suppliers. That means better planning, less unnecessary stock and less potential waste.

The cut-offs are not just administrative.

Once orders and subscriptions are locked in, we can finalise quantities with growers and suppliers and plan our packing more accurately.

For subscription customers, this is why changes need to be made by Saturday evening before subscriptions lock after midnight Saturday. Better forecasting helps us purchase closer to what customers actually need rather than ordering large amounts of fresh food and hoping it sells.

Our delivery areas are grouped into different days of the week so our vehicles are not driving backwards and forwards across South Australia every day.

Orders going to similar geographic areas are delivered together. It is more efficient operationally, helps control delivery costs and reduces unnecessary kilometres.

It is also one of the reasons we cannot simply move individual customers to whichever delivery day they prefer.

Because the environmental answer is not always as simple as replacing one material with another.

A cardboard box may appear more sustainable because it is recyclable, but if it is used once and discarded while an insulated box can be reused many times, there is a bigger picture to consider. Insulated boxes also help protect temperature-sensitive food and reduce spoilage.

We prefer to ask: Can we reduce it? Can we reuse it? Does it protect the food? And does it help prevent waste?

No - and we think it is important to be transparent about that.

We support South Australian Certified Organic growers whenever suitable seasonal supply is available, including produce from our own farm when available.

But South Australia cannot grow everything our customers want all year round. We also source Certified Organic food from growers and suppliers interstate where necessary, provided it can meet our certification, traceability and South Australian biosecurity requirements.

Yes.

OrganicBox has its own farm at Gumeracha in the Adelaide Hills, and when suitable produce from our farm is available it can become part of the OrganicBox supply.

We also work with other Certified Organic growers because one farm could never produce the variety or volume required to supply our customers throughout the year.

For us, sustainability has to be practical rather than performative.

It means looking at the whole food system:

• Supporting Certified Organic farming.
• Reducing unnecessary waste.
• Reusing packaging.
• Protecting food so it is not spoiled.
• Planning purchases carefully.
• Running efficient delivery routes.
• Supporting local growers where possible.
• And operating a business that can continue doing those things into the future.

We will not claim that running a food and delivery business has no environmental impact - it does. Our responsibility is to keep looking for ways to reduce that impact without compromising food safety, Certified Organic integrity or the quality of the food we deliver.

OrganicBox is a South Australian family-owned and operated Certified Organic food business.

Vanessa started OrganicBox in 2009, with a simple idea: make genuinely Certified Organic food easier for South Australian families to access.

Jase joined the business in 2014, and together we have continued to grow OrganicBox while remaining a small, hands-on family business.

More than 17 years later, we are still here - sourcing food, working with growers and suppliers, packing orders, delivering boxes and advocating for the integrity of Certified Organic food.

We are not a supermarket. We are a small team of people who genuinely care about where food comes from and how it gets to your family.

Yes. Proudly.

OrganicBox was established in South Australia in 2009 and remains a South Australian family business.

Our operations, packing and delivery network are based here, and we deliver Certified Organic food to families throughout metropolitan Adelaide, the Adelaide Hills, Victor Harbor and a number of South Australian country locations.

Yes.

In 2015, we purchased our farm at Gumeracha in the Adelaide Hills.

Our farm has been part of our journey into primary production and has given us an even greater appreciation of what farmers deal with - weather, seasons, biosecurity, certification, labour, crop losses and all the unpredictability that comes with growing food.

When suitable produce from our farm is available, it can form part of the OrganicBox supply. But OrganicBox is much bigger than one farm. We also work with Certified Organic growers and suppliers across South Australia and interstate to provide the variety our customers need.

No.

We love sourcing from South Australian Certified Organic growers whenever suitable produce is available, but South Australia simply cannot grow everything all year round.

Fruit and vegetables are seasonal, and different growing regions around Australia produce different crops at different times. We therefore source from South Australia and interstate, while maintaining our requirements around Certified Organic integrity, traceability and South Australian biosecurity.

If buying specifically South Australian produce is important to you, look out for our Adelaide Hills & SA Box and other locally focused offerings when available.

Where possible, we work directly with growers as well as with trusted Certified Organic suppliers and wholesalers.

The supply pathway depends on the product, grower, season and location. What is important to us is that we know where our Certified Organic food has come from and that the appropriate certification and traceability are maintained through the supply chain.

Sometimes the shortest supply chain is direct from a local grower. Sometimes getting a particular Certified Organic product to South Australia involves several steps. Either way, traceability matters.

Because that is how real food grows.

Certified Organic fruit and vegetables are affected by seasons, weather, temperature, rainfall, crop availability and what growers are harvesting.

We do not expect nature to produce exactly the same shopping list 52 weeks of the year. Our weekly produce boxes are designed around what is seasonally available, which is why their contents change.

Because we do not believe availability should be manufactured simply to make a supermarket-style range look consistent.

Sometimes a product is out of season. Sometimes a grower has finished harvesting. Sometimes weather has affected a crop. Sometimes Certified Organic supply simply is not available. And sometimes a product available interstate cannot practically enter South Australia while maintaining both biosecurity and Certified Organic requirements.

When something is not available within the system we trust, we would rather say it is unavailable than compromise.

Certification and traceability come first.

We also consider quality, availability, reliability, seasonality and the ability of a supplier to meet our food-safety and operational requirements.

Over many years in the organic industry, we have developed relationships with growers and suppliers around Australia. Small businesses and farms do not always have perfect supply every week - neither does nature - so part of our job is bringing that network together to provide the best range we reasonably can.

No.

OrganicBox has grown into much more than a fruit and vegetable box. Depending on current availability, our range includes Certified Organic fruit and vegetables, meat, poultry, seafood, dairy, pantry products, frozen foods and other groceries.

Our range changes as new Certified Organic products and suppliers become available. That means customers can use OrganicBox for much more of their weekly food shop rather than having to source Certified Organic food from multiple places.

Because we are not trying to be one.

We would rather offer products we can stand behind than fill the website simply to make the range look bigger.

Certified Organic availability is smaller than the conventional food market, and we are a small independent business. Our range is therefore influenced by certification, seasonality, supply, quality, customer demand and what we can realistically manage well.

Yes.

OrganicBox is a family-owned business. That means the people making decisions about what we sell, how we treat our growers, how we look after our customers and what OrganicBox stands for are the same people working inside the business every week.

We do not have a corporate head office somewhere else making those decisions for us.

We think it comes down to trust and transparency.

We do not want you to simply see the word “organic” and hope for the best. We want you to understand:

• Who grew your food.
• What Certified Organic actually means.
• How your food gets to South Australia.
• How we maintain traceability.
• Why something might be unavailable.
• And what we are doing behind the scenes to protect the integrity of what you buy.

That is why we spend so much time educating our customers about certification, biosecurity, growers and the food system.

Because after more than 17 years working within the organic industry, we have seen just how confusing the word “organic” can be for consumers.

Terms like natural, spray free, pesticide free and organically grown are often used alongside Certified Organic food, even though they do not necessarily represent the same independently audited system.

For us, Certified is the important word.

It is why we maintain certification and traceability, why we educate our customers and why we are prepared to say no to products that do not meet the standards we have built OrganicBox around.

Absolutely.

Without farmers willing to undertake the work involved in Certified Organic production, there is no OrganicBox.

When customers buy Certified Organic food, they are supporting an entire supply chain - growers, producers, processors and businesses committed to maintaining organic standards. We believe those farmers deserve both support and recognition for the work they do.

Yes.

After many years working within Certified Organic retail, wholesale and primary production, we have become increasingly involved in the broader Australian organic industry.

That includes contributing to industry discussions, consumer education and advocacy around issues such as organic integrity, traceability, regulation and clearer organic claims.

We believe protecting Certified Organic is not only about running our own business properly. It is also about helping build a stronger and more transparent organic industry for farmers, businesses and consumers.

Yes - and we are incredibly proud of this one.

In 2026, OrganicBox was named Retailer of the Year at the Australian Organic Industry Awards.
We also had a commendable distinction coming second in Marketing Campaign of the Year.

Vanessa was also awarded winner in the AusMumpreneur Awards 2026 for Sustainability.

We have also been awarded the prestigious 10,000 Orders Milestone by Shopify, in March 2026.

For a small South Australian family business that has spent more than 17 years championing Certified Organic food, being recognised by our own industry, and beyond, means an enormous amount to us.

But the thing we are proudest of is still being here, still independent, and still getting genuinely Certified Organic food onto South Australian tables every week.

It is actually pretty simple.

We want you to know what you are buying and be able to trust the people you are buying it from.

Our commitment is to:

• Protect Certified Organic integrity.
• Maintain traceability.
• Never knowingly substitute conventional food for Certified Organic.
• Support Certified Organic growers and producers.
• Stand behind the quality of the food we sell.
• Be honest when something goes wrong.
• And keep educating consumers about where their food comes from.

We are not perfect - no small business is. But after more than 17 years, those principles have not changed.

If you have made it all the way through our FAQs and we still have not answered it, please get in touch.

OrganicBox is a small South Australian family business, so our Admin team is not online 24/7, but we will respond during our published office hours as soon as we reasonably can.

And if you are new here - welcome to OrganicBox.

Thanks for choosing to support our family business and the Certified Organic farmers and producers who make what we do possible.

Vanessa, Jase & the OrganicBox Team